FAQ- General

Where is Newdwear located?

Our main HQ is located in Los Angeles, California.

Where does my order get shipped from?

We ship from our warehouse in Los Angeles, California. 

Do you ship internationally?

We proudly ship worldwide! 

What payment methods do you accept?

We offer a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal. More options coming soon.

What sizes are available for your clothing?

Most products follow one standard sizing guideline, which is displayed on both the product page and our sizing page. Please keep in mind some of our clothing is imported, so certain items may fit smaller than Europe/US. 

Can I cancel/edit my order? 

Please email us at support@newdwear.com as soon as possible if you wish to change or cancel your order. We will do our best to accommodate a change or cancellation to your order before its been fulfilled.

How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 48 hours for an order to be processed. We will send you a confirmation email once your order's shipped.

I placed an order, but haven't received my confirmation yet. What's going on?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

Do you refund shipping fees?

Shipping fees are non-refundable.  

Taxes and Duties:

We are not responsible for international taxes, duties, or customs fees, that is the sole responsibility of the customer. In the event of a return, duties and shipping fees will not be refunded.

How do I know my package has shipped and is on its way?

Once your order has been shipped, you will receive a confirmation email. 

My tracking info shows my package was delivered, but I never received it.

Newdwear provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Newdwear does not hold responsibility for packages that are lost or stolen. 

I am in the United States and want to return an item I am not satisfied with.

Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs. 

I am an international customer and I want to return an item.

Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. 

My shoes do not fit, and I want to return them.

We accept shoe returns up to 14 days after purchase, as long as the shoes are unworn, are in their original packaging, and you include the original invoice.

My package is being returned to you, what do I do now?

We will confirm with you via email once we receive your return.

Where do I send my return to?

Please reach out to us via support@newdwear.com before sending back a return and one of our customer reps will help process your refund. 

How long does it take to process returns?

Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, we will confirm with you via email and refund your original payment method used.

I got my order, but an item is defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is defective/not part of your order, you must contact us at support@newdwear.com within two days of arrival and let us know.

Don't see your question answered? Shoot us an email at support@newdwear.com with your order number in the subject.

Happy shopping! 
- XOXO, Newdwear Team